Bjilive FAQ — Common Questions & Help Center

No. Per Bjilive's policy, only one account is allowed per person. Attempting to create multiple accounts using the same name, mobile number, or IP address may result in all accounts being suspended and any accumulated balance being forfeited.

Yes, but only after KYC verification is complete. Go to your profile settings to make the change. A verification code will be sent to your new number or email. Contact support if you run into any issues.

KYC (Know Your Customer) is the identity verification process required before making a withdrawal. Upload a photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24–48 hours.

Yes. As part of responsible gaming, you can temporarily or permanently close your account at any time. Responsible Gaming page. Taking a break is completely normal — use this option whenever you need it.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email, and a reset link or OTP will be sent to you. You can then set a new password.

bjilive is strictly for users aged 18 and above. Age is verified during registration and confirmed again through KYC. Any account found to belong to a minor will be closed immediately.

Yes — before deleting your account, make sure to withdraw any remaining balance. Once the account is closed, recovering that balance may not be possible. Contact support to initiate the deletion process.

The following deposit methods are available on Bjilive:

• Mobile Banking: Mobile Pay, Nagad, Rocket
• Bank Transfer: All Major Banks
• Cryptocurrency: USDT, BTC, ETH

The minimum deposit is just ৳500, and the maximum limit varies by payment method.

Deposits via Mobile Pay, Nagad, and Rocket are typically credited within 2–5 minutes. Bank transfers may take 1–3 business days. If your deposit hasn't arrived after 30 minutes, contact support with a screenshot.

Withdrawals to Mobile Pay and Nagad are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–2 business days. Completing KYC verification speeds up the process.

The minimum withdrawal via mobile banking is ৳500. For bank transfers, it's ৳1,000. Minimum amounts for cryptocurrency withdrawals vary by network. KYC verification is mandatory before making a withdrawal.

No. bjilive does not charge any fees for deposits. However, your payment provider (such as Mobile Pay or your bank) may apply their own charges. bjilive also does not charge any fees for withdrawals.

Contact support immediately and provide your transaction ID. If the withdrawal is still processing, cancellation may be possible. Once completed, recovery through a third party becomes complicated — so always double-check your details before making a withdrawal.

Yes. If a deposit fails, the payment provider will automatically reverse the transaction. Funds typically return within 24 hours. If not, contact your payment provider and reach out to bjilive support if needed.

The daily withdrawal limit for standard accounts is ৳50,000. This limit may increase based on KYC verification and VIP tier. For large withdrawals, notify support in advance.

After registering, a welcome bonus is automatically credited on your first deposit. You can receive up to a 100% matching bonus. A minimum deposit of ৳1,000 is required to qualify.

No. Bonus funds cannot be withdrawn directly — you must first meet the applicable wagering requirements, which typically means betting 5–20x the bonus amount. Once the conditions are met, the bonus converts to your real balance and can then be withdrawn.

Logging in daily credits a small bonus or free bet to your account. Log in for 7 consecutive days to unlock a special reward. The bonus amount depends on your VIP level.

On the Voucher page go there, enter the code, and click "Apply". There is also an option to enter a voucher code at the time of deposit. Each code can generally only be used once.

Yes! Refer a friend, and once they make their first deposit, you'll receive a bonus. You can find your referral link in your profile settings. Your referred friend will also get an extra bonus on their first deposit.

Expired bonuses are cancelled automatically. Most bonuses are valid for 7–30 days. Full details on bonus terms and expiry dates are available on the Promotions page. Make sure to use them in time.

Weekly cashback is credited automatically every Monday. You get back a set percentage of your net losses from the previous week. VIP members receive cashback at a higher rate.

You can bet on 20+ sports including cricket, football, kabaddi, tennis, and badminton. Coverage includes both international and local league matches. On the Sports page View the full list of available games.

Live Betting means placing bets on a match in real time as it unfolds. Odds shift moment to moment based on match conditions. It's more exciting, but quick decision-making is key. On the Match Odds page View live odds.

If a match is abandoned or cancelled, your stake is fully refunded. If a match is suspended due to rain or any other reason and does not resume within 24 hours, the bet is voided.

The minimum bet is ৳100, and the maximum varies by sport and market. Generally, the maximum bet per match is up to ৳5,00,000. VIP members are eligible for higher limits.

Once a bet is confirmed, it generally cannot be changed. However, if the "Cash Out" feature is available in certain markets, you can close your bet before the match ends and take a partial payout.

A parlay or multi-bet combines multiple match bets into one. If all selections win, the payout is significantly higher — but if even one loses, the entire bet is lost. This is a high-risk betting format.

Bjilive's On the Betting Tips page Get expert analysis and tips updated daily. Just remember — always bet responsibly.

Go to the "Security" tab in your profile settings and enable the 2FA option. You can use mobile OTP or Google Authenticator. With 2FA enabled, your account gets an extra layer of protection at login.

Change your password immediately and contact support. The support team will temporarily lock your account and begin an investigation. Report any suspicious transactions as well.

Yes. bjilive uses SSL encryption to keep all your data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy read more.

Bjilive will never ask for your password or OTP by phone or message. Do not click on suspicious links. Always access the site by typing bjilive.click directly into your browser.

Avoid logging in over public WiFi. If you must, use a VPN and log out when you're done. Logging in on mobile data is the safer option.

Yes. Under the "Sessions" or "Login History" tab in your profile settings, you can view recent login dates, times, and device details. If you spot an unrecognized session, log it out immediately.

App Page Download the Android APK directly from the official page. iOS users can also find the download link on the same page. Do not download the app from any source other than the official page.

Go to your phone's Settings > Security and enable the Unknown Sources option. Then try installing the app again. You can turn off Unknown Sources again after installation.

When a new update is available, you'll get a notification as soon as you open the app. Or App Page download the latest version and install it over the existing one.

No, the app and website maintain separate sessions. However, you can be logged into both simultaneously using the same account. Your balance and betting history remain synced across both.

Go to the app settings to manage your notification preferences. You can enable or disable each type of notification individually. You can also turn off all notifications from your phone's settings.

Start by fully closing the app and reopening it. If the issue persists, clear the app cache (Settings > Apps > bjilive > Clear Cache). If it still doesn't work, try reinstalling the app.